Returns & Refunds
What is your return window?
Please contact us within 48 hours of delivery with clear photos of the damaged item and packaging. We’ll arrange a suitable resolution.
Can I return a custom piece?
Returns are accepted within seven days for unused, undamaged items in their original packaging. Custom or personalized pieces cannot be returned.
What if my order arrives damaged?
If your item arrives damaged or incorrect, we’ll replace it or offer a refund after reviewing the provided photos and order details.
How are refunds processed?
Approved refunds are sent through the original payment method or arranged by bank transfer, depending on how your order was paid.
Who pays return shipping costs?
Return shipping is the customer’s responsibility unless the item arrived damaged, defective, or different from the confirmed order.